Terms & Conditions

 

Last Updated On: 5th November, 2024

Who we are

Our website address is: https://www.colostomybagindia.com

OUR PRIVACY POLICY – Colostomybagindia.com

We value the trust you place in Colostomybagindia.com. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this website/application, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Site. By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

1. Collection of Personally Identifiable Information and other Information:

When you use our website/application, we collect and store your personal information from you. Our primary goal in doing so is to provide a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the website/application without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website. You may provide us with a user ID. We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address. We use data collection devices such as “cookies” on certain pages of the website/application to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features on the website/application and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the website/application that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the website/application, we collect information about your buying behavior.

If you transact with us, we collect some additional information, such as a billing address, a credit/debit card number and a credit/debit card expiration date, and/or other payment instrument details and tracking information from checks or money orders.

If you choose to post messages on our message boards, chat rooms, or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card/debit card/other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. Use of Demographic / Profile Data / Your Information:

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, customize your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website/application. We identify and use your IP address to help diagnose problems with our server, and to administer our website/application. Your IP address is also used to help identify you and to gather broad demographic information.

3. Other uses of your personal information:

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes in colostomybagindia.com. You can choose to opt-out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, the Site, our other websites, applications, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph please email us on sales@colostomybagindia.com

We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.

4. Cookies:

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that some functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files that identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example, to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

The Site uses technology from Google Analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website/application and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be canceled with ongoing effect.

5. Sharing of personal information:

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services, and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public.

We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

6. Links to Other Sites:

Our Site links to other websites/applications that may collect personally identifiable information about you. colostomybagindia.com is not responsible for the privacy practices or the content of those linked websites.

7. Security Precautions:

Our Site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

8. Choice/Opt-Out:

We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners and from us in general, after setting up an account.

If you want to remove your contact information from all colostomybagindia.com lists and newsletters, please click on the unsubscribe link in the email, login to the Site and unsubscribe manually, or contact- sales@colostomybagindia.com

9. Advertisements on Colostomybagindia.com:

We use third-party advertising companies to serve ads when you visit our website/application. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites/applications to provide advertisements about goods and services of interest to you.

10. Your Consent:

By using the website/application and/or by providing your information, you consent to the collection and use of the information you disclose on the website/application in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

11. Questions?

Please contact us at sales@colostomybagindia.com with any questions regarding our privacy policy.

Shipping Process

  • Orders are usually shipped within two business days after payment is cleared. We endeavor to ship all orders expeditiously.
  • All orders are subject to availability and the shipment could be delayed based on that. In such a situation, we will contact you.
  • The shipping charge varies based on the item being ordered. Shipping charges can be viewed by adding the item to the Shopping Cart.
  • For expedited shipping, please call us at +91 82907 86590
  • There will be a flat shipping charge of INR 60.

        Monday-Saturday, 10 a.m. to 6 p.m. or email us at sales@colostomybagindia.com and we will provide you with an estimated shipping charge.

Refund And Return Process

Last Updated On: 23rd September, 2024

Colostomybagindia.com team facilitates the processing of correct materials as per order and strives to service the products in the right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

1. RETURN PROCESS:

For Return intimation, please mail sales@colostomybagindia.com and chat with us from 10AM to 8PM, Monday to Saturday.

1. Colostomybagindia customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.

2. Once the claim is verified as genuine and reasonable, Our team will initiate the collection of product(s) to be returned.

3. Return only possible in case of damage of products; in that case, the customer should submit an unboxing video and register a complaint within 24hrs of delivery.

4. The customer will be required to pack the product(s) in original manufacturer’s packaging.

5. Refund will be completed within 14 days from the date of reverse pick-up (if required).

6. Once used products will not be returned. Customers should ensure the size, brand, model, etc., before completing payment.

2. REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

1. Orders placed through an online wallet will be credited to the wallet; and

2. Orders placed through cash on delivery will be refunded through fund transfer to the customer bank account.

3. In case the customer used Colostomybagindia wallet money, that will be refunded to the wallet itself.

3. SHIPPING CHARGES

Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping-related information, please write to sales@colostomybagindia.com

4. CANCELLATION POLICY

Customer cancellation: The customer can cancel the order for the product till our team ships it. Orders once shipped cannot be cancelled.

Order cancellation: There may be certain orders that Colostomybagindia partners are unable to accept and service, and these may need to be cancelled. Some situations that may result in your order being cancelled include the non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.

Tech medica (Colostomybagindia) also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by our team as per certain criteria. An order can be classified as a ‘Bulk Order’ if it meets the below-mentioned criteria, which may not be exhaustive, viz:

1. Products ordered are not for self-consumption but for commercial resale;

2. Multiple orders placed for the same product at the same address;

3. Invalid address given in order details;

4. Any malpractice used to place the order.

No cancellation charges shall be levied for the cancellation of an order in accordance with the terms of this policy.

SERVICE AND SUPPORT

Send Quick Enquiry

If you need any support or assistance, contact the details below:

Email-sales@colostomybagindia.com

Call/Chat: +91 82907 86590

Enquiry On